Hertz Car Rental Auckland Airport

I recently rented a car from Hertz in Auckland Airport during my trip to New Zealand, and I must say that I was appalled by the level of customer service provided given the amount of years I have used the rental company. We arrived really early in the morning to pick up the vehicle. The vehicle had smudged fingerprints on the windows and there were food crumbs left in the vehicle from the previous driver. We informed the staff of the dirty vehicle, but the staff at the rental desk tried to get rid of us by giving us another dirty vehicle which made the pickup process really difficult. We attempted to contact the rental desk at the airport about five times after we left to return the vehicle again due to the state it was in, but no one was answering the phone. We then phoned the contact center to inform them on the situation and asked them if they could reserve a new car for us somewhere, they advised us to exchange the vehicle at the Auckland CBD branch without checking with the branch. We arrived at the CBD branch only to be told by the manager that they had no vehicles for an exchange and opted to clean the vehicle instead. We had no choice but to have the vehicle cleaned. The manager at the CBD branch was kind and understanding. The vehicle was struggling to drive properly during my trip as if it wasn't being serviced. I would turn into a driveway and starts shaking as if its too scared to get into the driveway. As always, the drop-off process was quick and easy. Overall, my experience with customer service at Hertz in Auckland Airport was very bad, the misleading instructions from the contact center was not what we had expected and I have always had good experiences with Hertz. I hope that my next experience will be a whole lot better than this.
Apr 6th, 2023

Had no issues dropping our rental car off - staff were friendly. Location a bit hard to find at the airport but I think its because theyve moved due to the recent floods.
May 2nd, 2023

Would like to thank Narender for his help last night 21/4 in picking up rental car.His customer service was excellent.
Apr 24th, 2023

Great thank you
Apr 16th, 2023

Nice and friendly service
Apr 10th, 2023