RaD Car Hire Auckland Airport

Mar 24th, 2023

I booked a car on-line [Ref: U380973]. Everything seemed normal, but I noticed that some fine print promised me a confirmation eMail. 24hrs later there was no email so I tried phoning. An hour or so (and five phone numbers) later a nice lass told me my booking had been declined - no vehicles available. Had I not checked back I would have arrived at Auckland Airport to discover that I had no transport! I do not think that that is very professional. How do you explain that?
Mar 15th, 2023

I had arranged to hire a rental car to pick up from Taupo after flying from Perth to NZ. Due to poor customer service from AIR NZ I missed my flight to Taupo and could not pick up my rental car as planned. I had a funeral to attend in Taupo in the afternoon and was no longer going to be able to attend the funeral due to AIRNZ incompetency. The lovely lady Leanne at Taupo depot immediately went into action mode as I could not locate a rental car in the Airport district. Between Taupo Depot and Wellington depot they managed to magic up a vehicle from Auckland so that I could at least make it to the reception for the Funeral. After dropping off the vehicle the next day in Taupo I finally got to meet Leanne in person and was blown away by her customer service and interpersonal skills. She literally put my faith back into NZ customer service. Thank You Leanne and thank you RAD car hire. We have a contingent of Australians coming to NZ in December for our wedding and I will be recommending RAD car hire to them.
Feb 10th, 2023

Sep 28th, 2022

Jun 17th, 2022