Europcar

Scam car hire. They charged my credit card NZD 56,000+ erroneously and refuse to reverse the charge nor respond further. When we collected the car we confirmed at the europcar counter the return time was 10am with a grace period of 29mins. As we collected at 9:45am and returned at 10:19am, europcar now insists that we pay $560 for an additional day's hire for being 5 mins "late". this was not what we were told/confirmed at the time of collection. While contesting this, they charged my card NZD 56000. Thats right, 56 THOUSAND dollars. They have since gone radio silent despite multiple calls and emails. My card has been maxed out and I have failing payments on the back of it. This is ridiculous! I used to think they were trustworthy but please use someone else - Avis is much better.
Apr 22nd, 2023

Booked a Swift Sport with manual trans months in advance. On the day of pickup, we waited 20 minutes to be given an automatic 1.0L 3 cylinder shitbox without being told before or at the point of handover. The price was not changed to reflect the inferior vehicle provided. I will update this review if we are compensated for this ripoff.
Mar 29th, 2023

Paid over over $600 for a Ford ranger and they gave me a Kia Sorento, how can there be a miscommunication??? I requested for a Ford ranger, a totally different car and now I'm told you can't do anything... Worst service and highly not recommended!
Mar 7th, 2023

I rented a car in Auckland for a month late last year. All seemed fine, I had booked it via a third party website. Early January, Europcar deduced $220 from my credit card. On querying the charge, they raised a case and reversed it 10 days later. A day after that, they charge my credit card $2029, the full original amount. I have had many calls, frustrations, assurances via email that the money has been paid, requests for my bank statements... but no money back. Checking Tribunal process next, but after seeing other reviews of them I can only warn to stay away from them.
Feb 8th, 2023

Hi I would like to take this opportunity to say I had never received such good service from any rental company as I did from europcar. I have travelled to many countries around the world and when I landed in Queenstown I tried to rent a vehicle from other rental companies at Queenstown Airport and had no success. When I approached Europcar Jack and Dracos were so friendly and helpful, they made a great effort in finding me a vehicle. If this the continuous service Europcar provides, I will always use your company when renting a vehicle. Thank you Jack and Dracos. You get 10/10 for great service.
Feb 7th, 2023