Apollo Motorhome Holidays - Auckland

Poor service, had to wait for the motorhome the day of collection. Company wanted us to wait 3 days in Wellington when back window was shattered. Unfriendly client service. Upon returning the motorhome staff was rude and unprofessional
Apr 29th, 2023

(Translated by Google) Extremely expensive, old worn out vehicles, no service on the way and very unfriendly staff! Never again Apollo! (Original) Extrem teuer, alte abgenutzte Fahrzeuge, kein Service unterwegs und sehr unfreundliches Personal! Nie wieder, Apollo!
Mar 4th, 2023

We found the staff at Apollo to be super friendly and helpful, smooth pick up and drop off. It would be great if they could start doing the shuttle to the airport again, but understandable why it's not running at the moment. Thank you for setting us up with a lovely campervan holiday around the South Island!
Feb 26th, 2023

STAY AWAY from Apollo. Horrible service. Motorhomes are very old, smell and in bad and yuck condition. Our vehicle broke down 10kms after we left. Road side assistance suggested to definitely not continue with the vehicle. No understanding from Apollo and they said their mechanic check and everything is fine. The day we picked it up, 3 people from the previous day returned to claim many many faulty things. That should have triggered us. We returned the next day as well ... Apollo showed zero sign of understanding and have no idea of customer friendliness.
Feb 12th, 2023

(Translated by Google) We rented an apollo euro campsite from a tour operator friend who used to book with them and first of all the vehicle was not ready at the agreed time due to lack of staff and they did not put update their system for the payment yet made 1 week before. Arrived at 8 am as planned motorhome recovered 12 pm because their headquarters is in Australia and the director of New Zealand told our friend Tour operator that the proof received from the company is not an official document for her. The vehicle is new 11000km The technical explanations (gas, waste water, energy consumption,....) at the start are quite superficial and required otherwise he is satisfied with a video at the recording. The waste water tank is not empty and the guy is not full. Sheets and towels are in sufficient quantity, a hole in one of the duvets. It lacks a bit of equipment, wooden spoon, dish towel, mat, and the forks and knives are a bit cheap. The reception people are not super friendly, speak quickly not taking into account understanding, it seems that for them these are ordinary vehicles it's a little too much business maybe because there are 4 companies grouped together Fortunately we already have went camping and are delighted with our trip, however for a country where the camper is quite popular I expected a warmer welcome as we experienced in Canada and Australia. A council take all the Insurances. (Original) Nous avons lou un camping apollo euro par un ami tour operator qui a l'habitude de rserver avec eux et la tout d'abord le vhicule n'est pas prt l'heure convenu par manque de personnel et ils n'ont pas mis jour leur systme pour le paiement pourtant fait 1 semaine avant. Arrive 8h comme prvu camping car rcupra 12h parce que leur sige est en Australie et que la directrice de Nouvelle Zlande dit notre ami Tour operator que le justificatif reu de la compagnie n'est pas un documents officiel pour elle. Le vhicule est neuf 11000km Les explications techniques (gaz, eau use, conso nergie,....) au dpart sont assez superficielles et demandes sinon il se contente d'une vido l'enregistrement. Le rservoir d'eau uses n'est pas vide et le gars n'est pas plein. Les draps et serviettes sont en quantit suffisante, un troue dans une des couettes. Il manque un peu d'quipements, cuillre en bois, torchon vaisselle, tapis, et les fourchettes et couteaux sont un peu cheap. Les personnes d'accueil sont pas super sympa, parlent vite ne tenant pas compte de la comprhension, on dirait que pour eux ce sont des vhicules banals a fait un peu trop business peut tre parce qu'il sont 4 compagnie regroupes Heureusement nous avons dj fait du camping car et sommes ravis de notre priple, cependant pour un pays o le camping car est assez populaire je m'attendait un accueil plus chaleureux comme nous l'avons vcu au Canada et en Australie. Un conseil prenez toutes les Assurances.
Mar 20th, 2023