ASB Glenfield Branch

I have always had good service at this branch. Although not fast, but what bank is, the service is freindly and polite.
Nov 25th, 2022

(Translated by Google) Very speechless, obviously can speak English. The Indian service staff made me wait in line for an hour and serve the people behind first. Is this discrimination? ? ? (Original)
Apr 3rd, 2023

The attitude of the Indian service staff is extremely bad. They have no patience at all. They don't think about the problem from the customer's point of view. They make the customer wait for half an hour without solving any problems.
Feb 7th, 2023

Good friendly service. Was just abit busy so there was a line when I arrived around mid day.
Jan 9th, 2023

Very easy to see why this branch has a 1 star rating! Ting shuen chia and jade carter (? She has messy writing, cant quite read her name) wont take a business deposit from someone who doesn't personally bank with ASB. I've been doing the business banking for a year and a half, sometimes at this branch, sometimes at wairau. Glenfield ASB is unnecessarily hard to deal with. They go out of their way to be unhelpful. Want you to open a business account with them, then won't let employees deposit into it. I was asked for ID and several personal details. But the details asked depend on who you get at the counter. There is no consistency. If you have a process then stick to it, don't change it for each teller. Edit: I'm at wairau branch, no questions asked, deposit made with no bother. We had a good laugh about the Glenfield branch, they weren't surprised by my feedback!
Dec 23rd, 2022