Pandora Sylvia Park

Excellent lay out, helpful staff. Staff don't shy in explaining and are welcoming.
Apr 3rd, 2023

It was busy today, Melissa was super welcoming and helpful but the other lady kept skipping us and serving two other groups instead who cut us off..we ended up waiting for around 30mins for service, not impressed.
Feb 21st, 2023

Feb 4th, 2023

Jan 5th, 2023

We don't visit this store often but you can guarantee I will not be visiting again. My wife went in and was served after 20 minutes just to have her bracelet exchanged. The staff on the floor seemed unhappy to be there. There were no smiles or welcomes which was a let down because our usual store (Manukau) is very welcoming. After reconsidering while we were still at the mall, she decided to return the exchange for her original bracelet back. The casual staff were useless and did not know how to process the return. Took the bracelet and the receipt, made her wait 30 minutes while we have 2 little kids with us. And when I kindly asked for answers and how long it'll be. Their words were "I cannot give you a time-frame, we are on the phone with the manager, we don't know the process and are short staffed". During our enquiry and frustration another girl had the audacity to say "just chill, I'm processing the return now". We don't have time to chill while we have kids with us, waiting for you to do your job. Fix the attitude and learn to smile. We finally got out original bracelet back and left. Worst service ever. Pandora: Either get your manager on board during weekends, train your staff better or hire someone who give a damn about the customers. Complaint has also been filed on your website.
Jan 27th, 2023