Pascoes The Jewellers

Terrible customer service! "Sashi" was serving us and they took so long to process a gift card instead of our unwanted gift and there was zero customer in the shop, During this whole process there was no greetings, no smile, no please, no apologies and most importantly no communication at all. Maybe she didn't mean to be, but her tone was rude. I wondered howcome she's leading as a front person? With no customer service traits. I'm too a manager (retail) and did not expect such a low level of customer service.
Sep 12th, 2022

They kept serving others before me Very disappointed with no service
Jan 14th, 2023

Fantastic young lady served us. She had a lot of patience and was kind. No name badge though. Thank you.
Dec 21st, 2022

Worst Customer Service. Please train your staff. More focus on closing time than serving customers. Asking us to finalise a watch faster because store will be closed in 30 minutes. No knowledge about the products. 3 staff was working but none of them came to help us until we called them many times. Its very hard to understand how this business is running with such a bad customer service. Good options for watches though. Manukau mall store is far better- go there.
Dec 20th, 2022

Sep 13th, 2022