Michael Hill Sylvia Park
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61 Sylvia Park Shopping Centre, 286 Mount Wellington Hwy
Penrose, AUK 1060 - (649) 573-5650
Hours
Chamber Rating
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Eve
So grateful to Tessa for her awesomely kind customer service. I was disappointed by the quality of a ring we had purchased and was in the mindset that "I'd never shop there again", but Tessa totally turned me around. She listened, had great empathy and was so incredibly helpful. Going above and beyond to help me with choosing a replacement. She is an absolute star and I'd encourage anyone who is shopping for a special piece of jewellery to come to this store (And ask for Tessa).
Mar 23rd, 2023 -
Nilupuli Nainanayake
Dec 27th, 2022 -
Ashley Harder
I've gone in here a few times and always felt high pressure from the sales team. Finally, I went in to say that I was just viewing items that day, and would come back another day to complete the purchase, mostly so they wouldn't push me so hard to buy something out of my price range. However, as soon as I said I wouldn't be purchasing that day, the women all started to treat me very poorly - a big shift from the caring "let's find your forever jewellery" attitude they'd had moments prior. Really sad.
Dec 24th, 2022 -
alex terekhin
Worst shopping experience in my life.i will never come back again.
Dec 22nd, 2022 -
Elena Terekhina
Horrible, terrible experience! My husband purchased earrings for my Xmas present. A number of times he mentioned that he wasn't sure which pair to get. He purchased being 100% sure that we could exchange if I wouldn't like the earrings. The sales person NEVER informed him that the earrings are not exchangeable items at their store. Today (3 days later from the purchase date) we went there to exchange the earrings and discovered that it is impossible. I'm going to make an official complaint as my husband wasn't told that he won't be able to exchange. He was misled by not being provided full and complete information about his purchase. Your apologies are NOT ACCEPTED. I'll take this case further as your sales person managed to tell her whole life story but forgot to advise about non-exchangeable policy. You also didn't have any signs about your policy next to earrings. Absolutely unacceptable customer experience.
Dec 16th, 2022
Contact Info
- (649) 573-5650
Questions & Answers
Q What is the phone number for Michael Hill Sylvia Park?
A The phone number for Michael Hill Sylvia Park is: (649) 573-5650.
Q Where is Michael Hill Sylvia Park located?
A Michael Hill Sylvia Park is located at 61 Sylvia Park Shopping Centre, 286 Mount Wellington Hwy, Penrose, AUK 1060
Q What is the internet address for Michael Hill Sylvia Park?
A The website (URL) for Michael Hill Sylvia Park is: https://www.michaelhill.co.nz/stores/michael-hill-sylvia-park?utm_source=googlebusinessprofile&utm_medium=organic&utm_campaign=website&utm_content=sylvia-park
Q What days are Michael Hill Sylvia Park open?
A Michael Hill Sylvia Park is open:
Thursday: 9:00 AM - 9:00 AM
Friday: 9:00 AM - 9:00 AM
Saturday: 9:00 AM - 9:00 AM
Sunday: 9:00 AM - 9:00 AM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 9:00 AM
Q How is Michael Hill Sylvia Park rated?
A Michael Hill Sylvia Park has a 2.5 Star Rating from 47 reviewers.
Hours
Ratings and Reviews
Michael Hill Sylvia Park
Overall Rating
Overall Rating
( 47 Reviews )Eve on Google
So grateful to Tessa for her awesomely kind customer service.
I was disappointed by the quality of a ring we had purchased and was in the mindset that "I'd never shop there again", but Tessa totally turned me around. She listened, had great empathy and was so incredibly helpful. Going above and beyond to help me with choosing a replacement. She is an absolute star and I'd encourage anyone who is shopping for a special piece of jewellery to come to this store (And ask for Tessa).
Nilupuli Nainanayake on Google
Ashley Harder on Google
I've gone in here a few times and always felt high pressure from the sales team. Finally, I went in to say that I was just viewing items that day, and would come back another day to complete the purchase, mostly so they wouldn't push me so hard to buy something out of my price range. However, as soon as I said I wouldn't be purchasing that day, the women all started to treat me very poorly - a big shift from the caring "let's find your forever jewellery" attitude they'd had moments prior. Really sad.
alex terekhin on Google
Worst shopping experience in my life.i will never come back again.
Elena Terekhina on Google
Horrible, terrible experience! My husband purchased earrings for my Xmas present. A number of times he mentioned that he wasn't sure which pair to get. He purchased being 100% sure that we could exchange if I wouldn't like the earrings. The sales person NEVER informed him that the earrings are not exchangeable items at their store. Today (3 days later from the purchase date) we went there to exchange the earrings and discovered that it is impossible. I'm going to make an official complaint as my husband wasn't told that he won't be able to exchange. He was misled by not being provided full and complete information about his purchase.
Your apologies are NOT ACCEPTED. I'll take this case further as your sales person managed to tell her whole life story but forgot to advise about non-exchangeable policy. You also didn't have any signs about your policy next to earrings. Absolutely unacceptable customer experience.
Overall Rating
Overall Rating
( 47 Reviews )Write a Review
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