Hunter Home Sylvia Park Lifestyle Centre

Depends which branch you are visiting. If Massey or Wairau park would give a straight 5 points for service + product (laz boy). If visiting Sylvia park absolute service nightmare (products are still same). At Sylvia park branch, very first day we started looking for lounge furniture, we were told personal comments in a non friendly way(it was after hardly any time conversing with the lady who was hardly even meeting our eyes and obvious that she had no interest to sell) as "you are too old and too young for a choice of lounge furniture". Delivery day the recliner we brought was a show piece and coming from the showroom, the furniture that arrived was an incorrect one and it was the delivery guys not the Sylvia park outlet that informed us of the mess up.
May 25th, 2021

Apr 27th, 2023

should not buy anything from them, I got a out door bar table from them, once I opened box, it is broken. Spoke to Shop, they push me to After sale team, and After team refuse to swap or refund. Dropped the faulty unit to the shop more then 3 weeks, no update at all. no one call me to update. only solution will be go to dispute tribunal now.
Dec 17th, 2022

We brought a chaise lounge suite and 2 x lazy boy chairs only 11 months ago. We paid over 7k for it and waited for about 10 months for it to be shipped from China. We chose the fabric SJ Esther Oatmeal and also paid to have it scotch guarded. We have been super disappointed that on the Lazy Boy Chairs the fabric has suffered from incredible pilling. There are only two of us at home that use the chairs at night so are not being sat 24 hours a day and mistreated in anyway. Upon bringing this to Hunter's attention we received a letter back to say that this is common with this particular material and as a sign of good faith they sent us a complimentary pilling removal gadget. Whilst we understand how this happens with clothes rubbing against the fabric, had we been made aware of this when choosing the fabric we would have definitely have chosen a different fabric for the chairs. Please don't pick this material if your suite is going to have a lot of use. We have learnt the hard way.
Dec 25th, 2022

Nov 16th, 2021