St Lukes Kiwibank

I forgot to get the guys name who helped me today but he handled my tricky request of getting change for my workplace. Super friendly and very helpful. Thank you again! - Ana
Jan 22nd, 2023

I have been to 4 different banks in the past day - Satya at the Kiwibank St. Luke branch was the only staff that was friendly and made me feel welcome as a customer. He swiftly assisted with my account opening request and even helped to print the documents I needed for IRD registration. Satya is both kind and thoughtful - these are qualities you dont really come across in banks nowadays. Exceptional customer service, I will recommend coming early to this small but mighty branch to get things done!
Apr 16th, 2023

after entering wrong pin, the ATM machine retained the card, asked the bank to help to get the card out of their kiwibank ATM that was on their premises, the Kiwi bank said that they cant do anything and asked us to pay $15 to get a new card instead of retained one, sorry, but I have never heard that Bank refused to get the card from their ATM and give it back to the card owner, why its like this? is it the right practice by the Kiwi bank? don't think so, asked the student to pay to get the new card instead of the retained one
Jan 27th, 2023

This is not a post office
Jan 24th, 2023

My husband went in on Saturday to collect his credit card but he was turned away as he was told there was no safe key to access the credit card. He was told to come back during the week.This it pathetic service. No one has the time to leave work on the other side of of town to just come pick up cedit card. So much inconvenience.
Jan 23rd, 2023