Pagani - Hornby

Hi there just wanted to leave a review about the most amazing customer service I have received from a lady named Chloe. She was super helpful and went the extra mile for my click and collect order. She was also training a new staff member amazingly while also providing great customer services! I am very impressed by how amazing she is! I would 100% recommend going there and I will definitely purchase again from there just because of her.
Oct 14th, 2022

lovely clothes, just no customer service at all towards me
Sep 5th, 2022

If I could give 0 stars I would! Completely unhelpful. I bought a dress from Pagani Riccarton for my wedding a couple of years ago which ended up postponed with COVID. When I took it out the bag to check the fit for my upcoming wedding, I saw that the security tag had been left on, the weight of which had caused the dress to rip. I took it back to Hornby Pagani, to see if I could swop it or get a partial refund to pay towards the cost of getting the dress repaired. The lady there said she was unauthorised to do anything & called her manager who wouldnt talk to her. After a long, unproductive conversation, she refused to give us a partial refund and said she didnt believe that it was caused by the security tag, despite the fact that the rip was right next to the security tag and the dress hadnt left the bag since wed bought it and it still had the tags on and we had the receipt. She said wed have to come back another time to talk to the manager, despite the fact we live a 30 minute drive away and had already made a special trip in. Staff who cannot do refunds (an essential part of retail) should not be left in charge of shops. Such a huge waste of our time and petrol, to have no resolution for damage that was caused by Pagani staffs incompetency in the first place for leaving the security tag on!
Jun 22nd, 2022

Aug 15th, 2021

Staff should know how to talk to customers. I found the lady at the counter rude. Please hire better staff and train them well. At least she should know how to greet nicely
Jul 28th, 2021