The Rooftop Bar & Eatery

Terrible service. My mum and I booked a table for 3pm this afternoon for nibbles and drinks. We ordered 2 cocktails at the bar and went to our table. After 10 mins a waitress came to take our food order - jalapenos cheese bites and prawn dumplings. After 40 mins, our food had still not arrived so I went to the bar to check all was ok. After 3 staff (the waitress that took our food order, a barman and a woman who appeared to be the supervisor) muddled about on the till, they said the food had not been ordered. I said it was ok, could they just order it now. They said "no, the kitchen that cooks that is shut now. You can only order pizzas" (no apology). We didn't want a big pizza, so I said I'd just order 2 wines. I told the barman the 2 wines I wanted and he appeared to enter it into the till, and I told him to add them to our tab. I went back to our table, and 15 mins later we still didn't have any wines. My mum went to find out where they were, only to be told that no wines had been ordered! Again, no apology! Just an FYI that they needed our table back by 4.30pm for the next customers! So we paid for the 2 cocktails and left. I can understand hospitality venues being short staffed and we weren't upset about the wait - but to muck up two of our orders in less than an hour, and not apologies or seem to care is not acceptable. Terrible customer service - would not recommend - staff don't seem to have a clue what's going on, how to work a till, take orders or take responsibility for their failings. Very disappointed.
Feb 18th, 2023

Great service great cocktails will definitely come again :) highly recommended
Mar 10th, 2023

Mar 8th, 2023

Feb 22nd, 2023

Woooow I love this place xxx I came here for lunch with my family so definitely spacious enough to hold more than 12 people one seating. We ordered their chips which was absolutely delicious and perfect amount. We had chicken wings which were mild spice and just delicious I recommend ordering their chicken wings. Now we ordered probably every pizza on their menu. I only have picture of one which was the chicken jalapeo and I'm going to be straight with you guys, every single pizza was tasty, well balanced flavour and satisfying. We ordered too much pizzas and walked away with a full pizza. The only beverages I ordered was a Pineapple, watermelon Mojito mocktail and a mocha. The pricing is sensible and worth it. The only down fall was, was waiting a while for a mocha (we were one of the first ones there). I didn't have a bad experience. It overlooks Puke Ariki and is.nice and breezy. I RECOMMEND THIS PLACE FOR LUNCH !!!!
Apr 27th, 2023