Westend Medical Centre

Dianne the receptionist may need to reevaluate her customer service skills. Maybe a course could help her improve. I would never want a receptionist like that at my business. Shes rude, and just actually makes me feel uncomfortable. Ive witnessed her argue with multiple patients in real life and on the phone shes not any better. Have been with the GP practice since I was a baby and Ive never experienced such bad behaviour and attitudes.
Feb 27th, 2023

Honestly haven't been registered with them long but everytime I've gone in it hasn't been the most welcoming. Tried 2 docs there and prefer Dr Shiri Chand. I don't go much but like that it's local to me & affordable. I don't like not getting set 1 doctor to stick to, you can pick who. I had booked online through the manage my health app to get there today to be told "oh did you not receive the text, the doctor isn't in he's been away 4 weeks". No I did not receive the text so thankyou for wasting my morning and time and I should not have been able to book with him in the first place. Left very grumpy and unhappy. Feel very put off this place now.
Feb 3rd, 2023

So I will be finding another medical centre rung last Tuesday for appointment told nothing available till next Thursday the following Tuesday comes get message saying doctor sick try ringing next week and might get an appointment just as well I'm just after a prescription but looking at the reviews this appears to be a regular thing
Jan 15th, 2023

Sep 28th, 2022

I don't think it's fair to have to wait nearly 3 hours after the phone consultation for a childs prescription to be sent out for a inhaler!!!! AND STILL WAITING! it is then rude of the receptionist to get upset at the fact I have to keep ringing to see where it is!!! I understand these times are difficult but 3 hour wait is ridiculous
Apr 15th, 2022