Enterprise Rent-A-Car - Wellington Airport

Rental process was simple and hassle free. Car was clean and in good condition. However there is no ability to follow up for any issues once the car was returned. I received a speeding ticket for the morning before I hired the car and forwarded to Enterprise with the time stamps on ticket/receipt to show it wasn't me. They agreed that I did not have the car and said they would correct to the person who had the car at the time. 3 months later and multiple follow up infringement notices I now have the Ministry of Justice taking enforcement action for the fine, despite Enterprise again telling me they will get it sorted a month ago after ignoring previous emails in February. Also I wouldn't bother trying to call them as no one has ever answered over the last 3 months of me trying to call them. Very frustrating experience and wouldn't be inclined to book with them again
Apr 29th, 2023

Excellent customer service.
Apr 13th, 2023

Honestly not a great experience after the booking done through Rental Car. First, the total of the booking done on Rental Car included some items which have been charged at a different rate by Alamo based on the rule that Rental Car does not include the airport taxes. I had to pay charges which are not detailed in the initial booking done through Rental Car. Which is quite unbelievable, because the airport taxes were not applied for the car itself So Alamo, could you please give your prices (car and other items) included all the charges to Rental Car, because no customers have to pay more than the total of the booking for what they agreed. Then, to make a depot of $200, the agent requested to make the payment through a credit card. And I dont have any in NZ! I do everything with a debit card, we were not able to finalise the check-in until I found a solution which was to use an international credit card! The agent was very rigid and did not help to find a suitable solution, excusing that this is described in their policy. To be honest I dont read 20 pages of the T&Cs, but that should be at minimum in the check in emails sent by Alamo to confirm the check-in.
Apr 12th, 2023

Easy to book and to pick up the vechial.
Apr 12th, 2023

I have booked a car rental through expedia for a easter holiday from auckland to wellington. My flight was at 10.20am Unfortunately my flight to wellington has been cancelled at 10.15am due to an engineering problem and the next flight available was after 2 days which was after easter holiday. I called enterprise rent a car straight away to get a refund due to an unexpected issue but they said they won't refund any money due to their policy of refund to be claimed before 24hours of pick up time. I have explained them what happened but they won't listen at all. Terrible customer service! They are nothing different from a thief!
Apr 7th, 2023