Heartland Bank

Worst contact centre experience ever, Wait over 2 hours on the phone, NO ONE PICK IT UP ! They just don't want you to draw down the saving you banked. Their online banking App is not working either !!!
Apr 29th, 2023

If I could give a zero star that would be better. They don't deserve one star at all. They overcharged my loan with ridiculous amounts without contacting me first. I had about $98 left for my last payment and these clowns took $198 instead. Not only they stole my money they had no contact other than then some dodgy address that you can't come and see them in person. Please stay away from these people they are the worst in New Zealand. Cannot wait to get rid of them.
Apr 24th, 2023

Absolutely terrible service. Very difficult to get in contact with anyone. I left messages for call backs and sent online chat messages. Currently 10+ days and still waiting for a reply. Will never use this bank again and will be closing my account asap.
Apr 22nd, 2023

Hannah V was such a pleasure to deal with, very professional and friendly.
Mar 24th, 2023

They're awesome when you don't want to do anything. The moment you do though, look out! I got so feed up with being given the run around, I requested a settlement figure in the app for the next day. I transferred the funds straight away knowing they'd not be credited till the next day. They either screwed up the settlement amount or added interest to nothing because I have a loan balance of $1.33. This is pure comedy when you consider banks have a level of accuracy and accountability. Don't put your money with them or borrow from them, either.
Mar 13th, 2023