Auckland Insurance Company

Lance has looked after our insurance needs for more than ten years now and he is fantastic. He makes things easy to understand, is very responsive and helpful and never d ... more

Great speedy service, answered all my questions clearly and precisely Big ups to my broker Logan Evans he was excellent 5 stars

Have dealt with them for years and continue to do so.

Been with them for around 4 years and never made a claim and then when something goes wrong (ute stolen) they decided not to cover me or help at all, really disappointed ... more

Absolutely appalling customer service! Been with them a few years now, the first guy Mark we had was great, then this year on renewal we wanted to review our cover and th ... more

i have no any experience on this place... but my dream land is NEWZELAND

No hassles and fast response. Clear communication of what needed to be done.

Good

Omg so amazing.

Excellent service, I was well looked after

I have both my cars and and house insured with MAS and have been fairly happy with their service, however one of my policies have just come up for renewal and the was a 2 ... more

One things that stands out with their customer service is the total disconnect and lack of interest in engaging with potential customers which is actually very strange. A ... more

Critical: Professionalism

Such a poor service, I paid for 1 year and when I made a claim they cancelled my policy and rejected my claim. I asked to refund but no one is ready to listen.

I have dealt with provident insurance a couple of times via phone and i have been extremely happy with their customer service over the phone. The staff are very friendly ... more

Had an accident overseas and SCTI were fantastic. Initial person I spoke to opened a case for me and started the process for me and family to come home. I had to fly lay ... more

Been trying to cancel my policy coming onto the third week now. Customer service is so slack at fulfilling my request to cancel. Only reply I got was why I shouldn't canc ... more

I have to say I agree with most of these comments...It has taken me hours to find out the address I send my claim to. Have posted to day to 3/1 Byron Ave Takapuna.Hope th ... more

I am calling your centre and I've been waiting for over 1hr, my case manager changes all the time. I need someone anyone to pay the invoice for our portaloo and portasho ... more

When the insurance company sends an email saying "I've auto renewed your insurance, so you have continious cover". Without asking me. It's time to move on. Especially whe ... more

Friendly and efficient staff over the phone. Super helpful

Had a good experience good customer service

So we bought travel insurance and we wanted a refund on flights that we had to cancel because my partner broke her foot so we couldn't go. Made us jump through hoops afte ... more

Very disappointed

Nice lifts. Good toilets

Do not take out insurance with Tower. They are ABSOLUTELY USELESS. I ring, speak to a representetative, " which says he will come back to me" what a joke. THEY NEVER DO!! ... more

Good customer service

Well I try and ring get put on hold for ages and last time I asked for quote to be emailed and didn't get one I've been to contact since then again

This is a fake company, dont buy insurance from them.