Bay of Plenty Financial Services

very kind

Not crowded great swift friendly service

Very rude including manager, don't know their own finance rules then just hang up. Would not recommend, never had such a bad experience & deal with multiple finance/credi ... more

I don't know where these ladies are from but Della and Nidhi were amazing in telling me I've been scammed .... you ladies are amazing x

It's about the people not the place.

Solid little Post Office / Kiwi Bank. Nice friendly staff

I only parked outside, I didn't go inside.

A great bank for us. We are so happy to choose CO for our first home journey. Super quick response and helpful service from Sandy. She is very organised in term of time m ... more

Angelina is doing a great job to help me with my husband's Sole Trader Business. She is the best with Xero, and I learned a lot from her. She is always willing to help. ... more

Great accountants, very thorough

Very efficient

I use it alot its handy and local

Why can t you run a money machine in the middle of the city? Banks have a social responsibility to be accessible

Positive: Professionalism, Quality, Responsiveness, Value

Positive: Professionalism, Quality, Responsiveness, Value

It's OK do have to wait at the door for them to let you in at times

Speedy, friendly, and efficient

On 27th March, I again needed to send some money to USA & on this occasion Amanda was amazing, friendly & patient. Jaylene, her Mgr introduced herself & verified the tran ... more

My bank

I see Sharlene, and she is a wonderful accountant. Very understanding and takes the time to talk you through everything as a good accountant should.

Tracey Stoneham is the best

Very bad service very bad customer service and very bad service altogether

Efficient and on point. You are can count on Dorrie to produce the best.

Critical: Professionalism, Quality, Responsiveness

Shop has moved to Tutanekai street

Rude and disgusting behavior from the manager snatched my envelope I paid for because I wrote on the wrong courier bag and tried to make me pay for both he's ripped the s ... more

No place to deposit money very disappointed

Thanks Eden for your help, and patience, while dealing with my questions. Highly recommend Eden and the services she provided.

I used Delwyn and back to black to help me with debt collection... She charges by the hour, making sucess v cost barely econimic. The good thing is her did collect some ... more

If we could give no stars we would!! Tellers couldn't be more rude if they tried. Very arrogant, condescending and little patients with older customers - you should be ... more

Slowest post shop on earth The old lady with all the wrinkles is racist

I have a quick question to save me driving over 100km but they never answer the phone. Frustrating

In store service appalling not enough tellers

Not open on a monday any more.

OMG the team and the manager are so amazing.

Absolute farce of a branch. Never answers their phones, goes through to a call centre who tries to help, but the branch completely undermines them by being thoroughly inc ... more

Critical: Professionalism

Worst instore experience, went in to verify I.D for a new account and was told I needed to have physical forms of the account to have my I.D verified..even though I had s ... more

Confusing, frustrating and no help whatsoever

Awfull customer service here worse bank ever

Hobbled into Rotorua Amohia office and made way to front girl (Chloe) standing at 'podium'. Told her I would like to open an account and was asked "why, I wanted to join" ... more

ABSOLUTELY SHOCKING AND UNFRIENDLY SERVICES PROVIDED BY THIS BRANCH .ANZ START EMPLOYING MORE PROFESSIONAL AND FRIENDLY STAFF MEMBERS. SHOCKING AND DISGRACEFUL

Rude stuff and awful service

Just waste of time

Been with ANZ for 10 years. But I can't speak directly to someone in my local branch to make an appointment. Instead on hold for 15-20 minutes waiting to get a call cen ... more

Saturday. Went into westpac tauranga crossing. The two lady tellers on today were so incredibly nice to deal with.absolutely helpful.great customer service skills.

I went into the bank and was greeted with a gentleman who was very polite, helpful and patient. He was very professional. Thank you to this person with the long moustache ... more

I phoned the Bayfair store for help and Jonathan was super helpful, efficient, and friendly! 10/10 service!