Auckland Insurance

Our small specialist forensic company has been a client of PIC Insurance Brokers for several years. They know their business, provide good service and support when necess ... more

Weve felt reassured and confident throughout the entire process with all of the great advice. Debbie is very knowledgeable in the industry and can work to a budget. Thank ... more

Sorting out insurance renewals and Nicole from Insite has been in regular contact.

Great people and offers

Hassle free service. Thanks

Shocking. I wanted to apply for insurance online and got no response. I insured elsewhere.

Corey is a lifestyle adviser with a difference. He is down to earth, practical and has a wealth of knowledge to impart which helps in making the best decision when it som ... more

Last year my husband and I decided a review of our risk protection insurances was well overdue! Its one of those things no-one really likes to talk or think about, but we ... more

Excellent service, I was well looked after

POOR SERVICE, NOT PROFESSIONAL, NOT RESPONSIVE, POOR QUALITY, TOTALLY UNFRIENDLY Went and met them, they look so promising but theyre not in whole honesty. Wasted our ti ... more

worst customer service ever! not recommended to anyone. there are far better finance providers than Toyota Finance. Don't know how to treat customers with respect. Rudest ... more

Very helpful staff maid me very comfortable thanks

I have both my cars and and house insured with MAS and have been fairly happy with their service, however one of my policies have just come up for renewal and the was a 2 ... more

Hii there friends. Just a quick note to say thankyou to Victor at Hwa Hsin Insurance agency at the meadowlands complex off Whitford rd for his support and professionalis ... more

Best customers service and great help in obtaining my new health insurance

Great place

One things that stands out with their customer service is the total disconnect and lack of interest in engaging with potential customers which is actually very strange. A ... more

Awful brokers, staff have no time for clients and response times are pathetically slow, incredible this branch has survived so long

Good

Critical: Professionalism

If you are a younger car enthusiast wanting to insure your classic with these guys you will be out of luck. It says on their website they will consider under 25s if they ... more

Such a poor service, I paid for 1 year and when I made a claim they cancelled my policy and rejected my claim. I asked to refund but no one is ready to listen.

I have dealt with provident insurance a couple of times via phone and i have been extremely happy with their customer service over the phone. The staff are very friendly ... more

Had an accident overseas and SCTI were fantastic. Initial person I spoke to opened a case for me and started the process for me and family to come home. I had to fly lay ... more

Great service, Adele was extremely helpful and managed to obtain me a policy that was perfectly suited to my company and well priced.

Positive: Professionalism, Responsiveness, Value

I contacted Wayne Grayson to look after all my insurance needs. Great service, and they continue to take the hassle out of any insurance queries I have including my annua ... more

Good first aid cource

Paid premium for the year direct bank transfer. A month later email - not paid.... few emails ... no respond.... sent prove of payment from the bank... now asking for "sc ... more

Been trying to cancel my policy coming onto the third week now. Customer service is so slack at fulfilling my request to cancel. Only reply I got was why I shouldn't canc ... more

I have to say I agree with most of these comments...It has taken me hours to find out the address I send my claim to. Have posted to day to 3/1 Byron Ave Takapuna.Hope th ... more

Critical: Professionalism

A great insurance company to have policies with- quick easy communications and policy pay outs if needed!

Busy...waited too long to pay for petrol

Very poor, no effort made to contact me. Needing extra treatment, I have not heard anything. Paying for treatment myself. Never like dealing with ACC or WellNZ.

I am calling your centre and I've been waiting for over 1hr, my case manager changes all the time. I need someone anyone to pay the invoice for our portaloo and portasho ... more

I have heard good reviewns about SC, so when I started a new job that offered helth insurance benefits, I was excited about moving my plan to Southern Cross. However, I ... more

Bloody useless. 28mins on hold....not good at all...no one even called me back

The worst experience to date I have ever had. They dont care, dont follow up, and dont seem to have any process. Then they blame third party partners. Waited 2 hours toda ... more

Terrible experience trying to find someone to communicate with who knew what they were talking about.

When the insurance company sends an email saying "I've auto renewed your insurance, so you have continious cover". Without asking me. It's time to move on. Especially whe ... more

Friendly and efficient staff over the phone. Super helpful

Had a good experience good customer service

So we bought travel insurance and we wanted a refund on flights that we had to cancel because my partner broke her foot so we couldn't go. Made us jump through hoops afte ... more

Very disappointed

Nice lifts. Good toilets

Do not take out insurance with Tower. They are ABSOLUTELY USELESS. I ring, speak to a representetative, " which says he will come back to me" what a joke. THEY NEVER DO!! ... more

Good customer service

Don't do it. Avoid this company like the plague. Have had nothing but stress and worry dealing with them. They never call back when they say they are going to. I have to ... more