Auckland Financial Services

Really old school and gives conflicting advice on basic stuff like updating signatories.

Really unfriendly

(Translated by Google) cache usage (Original)

I visited this branch yesterday trying to exchange U.S dollars for NZ. Even though I had all required due diligence; 2 forms of i.d. receipt showing withdrawal of funds ( ... more

Bank that never has change. Don't listen to ASB marketing when they say they are small business experts, how can you run a shop with no change? After 3 years I'm moving t ... more

Visited this branch first time ever and what horrible place, the one teller dealing with the one other angry customer, more staff than customers and totally ignored me un ... more

Good services

Came here 8.40pm and they were refusing service saying they were already closing up the till for the day and the system is off. The lady on the left was the one who serve ... more

Would be much better if there was more than one ATM available while they're closed. People in line get impatient and blame the user instead of the machine. Not a very ple ... more

Would be much better if there was more than one ATM available while they're closed. People in line get impatient and blame the user instead of the machine. Not a very ple ... more

really bad there was a indian women being arrogant and bad attitude with her service

Rebrand has done well. Looks nice

Appears to be perpetually out of order.

Great staff, lovely to deal with. Checked exchange rate prior to going, screenshotted and when they had a different rate 2 hours later they were happy to honor their rate ... more

Since Westpac closed my local branch, this is now my new local. I generally like Westpac; they offer good services and competitive rates. The opening hours of this Norwes ... more

The customer service doesnt even deserved any stars to start with. Lazy and unprofessional. Waited in the queue for approximately 20 minutes, only to be told that the ban ... more

I have been to 4 different banks in the past day - Satya at the Kiwibank St. Luke branch was the only staff that was friendly and made me feel welcome as a customer. He s ... more

This was my first time using this branch and I received excellent service this morning. The bank teller was very patient despite the unusual request and both her and her ... more

Says it opens at 0930 and no one bothered to open at all. This was after not transferring money at 12 like should normally happen

very bad experience I had today, the staff didn't ask me what help I needed just let me wait in the long queue.

I was waiting to be served for a long time but the teller was on the phone. I didn't realize this branch was a phone help desk.

Literally just had the most rudest a bit racist customer service girl today .

The most unprofessional clowns working on west city branch. They lie when they say dont have enough cash. I ordered AUD and the guy lied in my face they dont have and tol ... more

Critical: Professionalism, Quality, Responsiveness, Value

Perhaps accounting is your forte but doing the MYOB to XERO conversions is definitely not! Was not impressed with the 2 months it took and all the emails, nevermind the f ... more

Handy being able to deposit now as well.

Worst customer service

(Translated by Google) When saving money, the card was swallowed directly. This ATM defo had A big bug! My card has been retained when imma deposit some cashes... (Origin ... more

Cant deposited cash anymore , not sure why

A place that you can sit and waste your valuable time. Sorry to saying this but what I observe was little racist. (If you an Chinese, more chances that you will be served ... more

Wasnt keen on waiting in the queue but instead wasted 40 mins trying to deposit cash into atm after it kept spitting it out.

Quick with great service

Went to branch on Level 21, great management of customers and differing queries, proactive.

I won't recommend this place tbh. They charged me huge amount ($1800 + GST) for the internship training. They told me that the cost covered finding a job. No one were the ... more

Very good and nice help full

I had a bad experience here with the customer service

Worst contact centre experience ever, Wait over 2 hours on the phone, NO ONE PICK IT UP ! They just don't want you to draw down the saving you banked. Their online bankin ... more

old school login system, and they r still using paper form system for any changes you wanna make to your own account. its easier to hack a server rather than logging in t ... more

Haven't dealt with this branch itself, but I tried to deposit cash twice over the last 3 weeks, neither of their ATMs have then option of depositing cash even though it ... more

Doesnt exist

Doesnt ring me to discuss any of the issues just sends a decline email. So I ring her and then shes rushing convo and wanting to hang up. Misinterpreted alot of my bills. ... more

It was good to be able to talk to Greg the owner directly because he really understood my situation. I was comfortable trusting Greg because he was genuinely interested i ... more

2 days, 3 times on hold for more than 30mins, pressed call me back option at least 3 times, sent 3 emails & still no one has called me back. Transactions seem ok, just ho ... more

my fav atm

Dave and Melissa have been handling mine for 3 years now, the best out of 3 previous accountants. Very happy

Quick and friendly transaction

Great friendly quick service.

opening hours is wrong

Imma be straight to the point Can make you go insane. Just to open a back account for transactions, you need evidence obviously like passport, address etc. Whats frustrat ... more

Been to the bank today and was assisted by the lovely Nicky. She was professional, sincere to help and very patient in answering my questions and walking me through the s ... more