Auckland Financial Services

inefficient servicebad service attitudeStaff skills are very lacking

I have been a customer for over 15 years and I am so disappointed in this bank and their new policy about deposits which they no longer allow on the weekend. Manager lite ... more

I went to the shop to send some money . The man and lady were very helpful . The money that I sent was to a bad and misleading person . I am a respected businessman of 3 ... more

Waiting so long in queue, only two staffs and seemed did not care, kept me waiting almost 20 minutes

Service at this Branch was exceptional. It was fast an very helpful. Special thanks to Rachel!

Very accommodating and friendly

Please extend your open hours back to more reasonable business hours. Whangaparaoa branch has been closed, now we're only left with Orewa branch and you've cut this back ... more

Very professional, helpful and understanding when dealing with fraudulent activity on my credit card

Excellent store, wonderful staff great value product

Friendly staff and perfect service. Thank you for everything!

Absolute muppets and and cant say much about their contact centre either. We wait 40 minutes in a queue at the BNZ branch at St Lukes to open a joint account. As both mys ... more

Queues to the doors and only 2 tellers. No intention to provide customer service because there are only 2 tellers booths. Wanted to do some currency exchange since I am a ... more

Excellent service, good advice and super responsive. Recommended!

Well located in Ponsonby. The only downside are the homeless people who congregate next to this and the Kiwibank atm . Can be off putting and sometimes threatening. We o ... more

Excellent

Can you please update your hours to the correct time that the post office is also open? Pretty lame

My husband and I have been with them for at least 10 years, the staff have been great, helpful and friendly, since then there has been changes over time which should be ... more

Poor and slow service and bad communication. No call back when is requested.

Front desk staff is so helpful and well predisposed! I will be forever thankful to the lady that helped me open and set up my bank account, she was so kind and patient!

Poor communication, they don't answer phone calls or emails.

Our experience has been terrible. Very long waits for a reply from correspondence. They then ignore a Last Will and Testament also a memorandum of wishes that they charg ... more

Running your own business, while motivating and rewarding is, in today's environment, complicated and multifaceted. When it comes to ticking off the finance box having th ... more

Good communication, clean car and hassle free pick up and drop off from the Matiatia ferry terminal building in Waiheke.

Very friendly service

(Translated by Google) The young lady who made the fixed deposit before was very nice. She was really thinking about the customer and would not have any prejudice, whethe ... more

Dont know why this branch got such a low score. I opened a new account in and a nice Asian lady helped me a lot. Really appreciated

Made my way down to this branch as it was the closest one to my Airbnb, however the staff at the counter said they were not able to help with opening an account due to th ... more

theres a idian fella that works in otara cashies and always rude im a customer that always used cashies till i took a lenovo laptop in decent condition brand new worth 60 ... more

Needs more staff or a whole new place for a change.

Helpful people!

incredible service and happy to help!

Bad customwr service. I found a card and wanted to return it to this branch. 38minutes after closing I knock on the door for a good while while waving frantically. The la ... more

Got my credit card application approved at the end of November and was told it would take 7-10 days for it to be delivered. After 2 weeks, it never arrived and so I had t ... more

Professional Service received from Colleen how nice to go to a Branch and have a satisfying experience.Thank you.

Couldnt recommend anyone better to help you with banking/mortgages. Over the due course of dealing with Kilian from ASB North wharf with our purchase of our New home, I c ... more

never mind! this bank never pick up the phone call even you call hundred times a day or leave a voicemail. Why you guys open a business for? hopeless!!!

Very bad service. never reply customers email on time.

The Moari lady who works at this branch was terribly rude and should not be there. I made a formal complaint against her, hopefully they teach her how to deal with custom ... more

EDIT: After communication with Geof @ Takapuna Tax Services, they have apologised and cleared up the lack of communication. Although my services have since moved elsewher ... more

Very good service

Worst Banking Experience I've ever had with Co-Operative Bank. I inquired about how to make a joint account online a week ago and they told me to fill out a form then tak ... more

They hardly anwer calls or txt messages been waiting for a police clearance frm fiji .goin on to 6weeks now.hope they action aftr reading this

Sold USD for NZD. Better rates than City forex (wellesly street), lotus exchange (queen st), N1 exchange (queen st).

Never Pickup a call, always calling them 7-8 times they pickup the call. Worst service ever seen in NZ.

Here at Quality Rent a Car, they do kind of a Rent to Own/Lease with cars. You pick a car you like put down a $500 bond. And depending on the car you would be paying arou ... more

Was best rate i found, even tho it wasn't really good either. Like visiting a 3rd world country.count cash by hand, are incapable of saying amounts out loud, just super u ... more

Service is bad

Nice and prifessional staff with competitive rate. BTW they are moving office

Positive: Quality