Auckland Financial Services

Made an appointment to open an account and took passport and license but proof of address was older than 3 months. Could not open as all bills are online. Poor really poo ... more

Excellent service by Michelle, polite, patient and even worked after 4 pm to sort us out. 5 stars just for her service, went above and beyond.

I went to branch to open account they said I can do online ,when I called call centre they say you need appointment,staff knows nothing ,all untrained staff ,very poor ex ... more

Something has gone wrong with ASB Business Banking. We have enjoyed a great 30+ years relationship with the ASB until this year. First it took 3 months for them to open ... more

I think a bit of training is required with regard to being someone's Welfare Guardian. Went to deposit money in mums bank a/c. She asked me if it was my card and I said ... more

Finally found Western Union at the back of the Highland Park shops near the Chinese supermarket. It's in the Whitcoulls. Nice people running it but I've given up on Weste ... more

Positive: Professionalism, Quality, Responsiveness, Value

Positive: Professionalism, Quality

They were closed when they said they are open and I drove 2 hours for nothing. Bad communication, but there was an apology about a week later and they couriered the item ... more

Only accepted the price cause I needed the money. But very dodgy place. They always take note if its your first time there and try and lowball you. Be careful

Dee and the Mori guy are hands down the best, they go extra mile for you! Thanks guys! Best customer service experience Ive had in a very long time.

Very nice people there. Very accurate in solving difficulties. Great help if needed. Highly recommended!

Absolutely lovely and helpful staff. On a day I needed help being a long way from home they came to my rescue and did the exact same/simple thing that ANZ (silverdale) co ... more

Can you plz sort out your timings on google .It says your open today but once I went to the bank it was closed

I've gotten 3 loans from moneyshop dealing with Taranaki and hes been helpful on every way. He gives low repayments for big loans. Hes just a miracle Angel when it comes ... more

Very bad customer sevice. Visit this branch twice with all necessary documents but unable to active my bank account. Will never visit this branch again.

Very helpful and straight forward site to use.

Unfortunately, this place could not help us with a card or with account information whatsoever. Not very friendly. We had to go to Papatoetoe to get help. Wish we had hav ... more

Terrible terrible business n staff but they don't care about customer lol

incredible service, would recommend

Had the pleasure to work with Grace, great communication and easy to follow through with what i needed to do to effectively do my tax returns. I would recommend this comp ... more

Was book for opening a business account at 1pm we are still sitting here waiting and the funny thing is there is another person waiting for the same named staff also for ... more

The tall Idian fellow was very helpful, however his colleague ( female ) in the office not so much, I can see him trying to get me an appointment straight away, but she h ... more

Hazel was super helpful. Had an issue with an international transfer that a different branch wanted nothing to do with. She rang the call center with me and made sure I h ... more

Very pleasant and helpful staff

ATMs only now

X-MEN the Wolverine in Otahuhu.

Visited this BNZ branch as an international client to open up an account. I received incorrect information from the clerk, but the staff were also unfriendly and unhelpfu ... more

No answer to emails. Calls go to voicemail with very old message on the machine. Very limited hours. Trying to contact from overseas is practically impossible.

Horrid service. Understaffed. Endless queues. Almost no sits. Nobody at the information desk. User experience is of no concern for ASB.

Can you please just have more staffs on the weekend? Been standing and waiting in line for an hour.

(Translated by Google) Very speechless, obviously can speak English. The Indian service staff made me wait in line for an hour and serve the people behind first. Is this ... more

A young Asian lady bank teller displayed unprofessional, unfriendly and rude manner throughout. Body gesture and the way she spoke were appalling. I have her name however ... more

Terrible service, did not want to assist at all. Before leaving the lady at the counter commented I would have to print out digital documents before being scanned on ther ... more

Awful customer service in branch. Lied to my face and unwilling to help with basic request.

I have employed the services of this company for 14 years. Judy and Paula have been fantabulous. They are real value for money and give extremely personalized and straigh ... more

Too busy for customers.

Wait for 30mins and be told systems not working.........poor services

Don't use them, any business Graeme Byers is involved in will be dishonest and he enjoys getting one over on you to the point of psychopathy. Caveat emptor.

Trying to do a cash deposit on the weekend. Apparently they no longer do cash on weekends or late nights. Great for people that work during the week...

(Translated by Google) The service of this bank is very bad! ! ! ! ! ! Terrible customer service (Original)Terrible customer service

Called the listed number - 5min to get through the phone menu to START waiting. 8min for an answer. Couldn't answer my question so I was given the Takapuna branch number. ... more

worst experience ever! I was not expecting opening an account is so complicated and made my experience so bad, if joining experience is terrible, what else can you expect ... more

This branch has been closed for over 5 months but still states temporarily closed.

Machine is faulty. It processed transaction but money didn't come out. However money deposited back in my account.

Tried to book a banker to start a new account and deposit money. Was told by an english woman it has to be my main bank where my wage goes and I would be wasting my time. ... more

Call time is shocking!

Hopeless Web site could do what I wanted to do!!!

Just an ATM.

I was served promptly, and effectively.. the teller was very patient and very helpful