Auckland Banking Services

Literally just had the most rudest a bit racist customer service girl today .

The most unprofessional clowns working on west city branch. They lie when they say dont have enough cash. I ordered AUD and the guy lied in my face they dont have and tol ... more

Handy being able to deposit now as well.

Worst customer service

(Translated by Google) When saving money, the card was swallowed directly. This ATM defo had A big bug! My card has been retained when imma deposit some cashes... (Origin ... more

Cant deposited cash anymore , not sure why

A place that you can sit and waste your valuable time. Sorry to saying this but what I observe was little racist. (If you an Chinese, more chances that you will be served ... more

Wasnt keen on waiting in the queue but instead wasted 40 mins trying to deposit cash into atm after it kept spitting it out.

Quick with great service

Went to branch on Level 21, great management of customers and differing queries, proactive.

Very good and nice help full

I had a bad experience here with the customer service

Worst contact centre experience ever, Wait over 2 hours on the phone, NO ONE PICK IT UP ! They just don't want you to draw down the saving you banked. Their online bankin ... more

old school login system, and they r still using paper form system for any changes you wanna make to your own account. its easier to hack a server rather than logging in t ... more

Haven't dealt with this branch itself, but I tried to deposit cash twice over the last 3 weeks, neither of their ATMs have then option of depositing cash even though it ... more

Doesnt exist

It was good to be able to talk to Greg the owner directly because he really understood my situation. I was comfortable trusting Greg because he was genuinely interested i ... more

2 days, 3 times on hold for more than 30mins, pressed call me back option at least 3 times, sent 3 emails & still no one has called me back. Transactions seem ok, just ho ... more

my fav atm

Quick and friendly transaction

opening hours is wrong

Imma be straight to the point Can make you go insane. Just to open a back account for transactions, you need evidence obviously like passport, address etc. Whats frustrat ... more

Been to the bank today and was assisted by the lovely Nicky. She was professional, sincere to help and very patient in answering my questions and walking me through the s ... more

No replacement cards. No solutions. In my experience BNZ for buisness is horrendous.

Teller gave us the attitude that we were an annoyance and was quite rude to talk to to be honest.

Lack of staff. Only 1 person at the counter.

Hazel was super helpful. Had an issue with an international transfer that a different branch wanted nothing to do with. She rang the call center with me and made sure I h ... more

Service of staff quite slow and look very tired no energy. And customer parking really need warden very stupid parallel Parkers

Terrible ATM Service Experience!!!

their staff does not have knowledge

No replacement cards. No solutions.

Been to the branch on Saturday 5th requested for someone to call us for an appointment still no one call - not sure how long it takes to ask someone to pick up the phone ... more

Very very VERY lady called katalina who served me this morning looks like she hates her job no smoke no greeting 2 people in front of me she was serving wasnt helpful at ... more

Open at 10. 40min later still close. Why say open at 10 when it's not. 2nd time here. 1st time, slow service. Need to work on customer service.

I have been a customer for several years now the fees are terrible and asking for help is a great big waste of time? What do we pay them for? Useless!!

Worse experience ever no call backs waiting time 2 to 3 hrs ,changing banks soon

Went in to to get printed details of my wife's account and the Asian lady was polite, very knowledgeable and super quick. she took only a couple of minutes to issue my wi ... more

Terrible ATM Service Experience!!!

The lady wouldn't let me send money to the Nigerian prince who contacted me via email. Thus the large inheritance that he was willing to share with me was forfeited. I'm ... more

Lack of people

Always broken with black screen only.

What's up with the opening hours?

Only open 10am - 2pm, waste of time, some of us can't make it between those times

Cant deposited cash anymore , not sure why

29.10.2017 No less than a St Heliere branch manager is very capable and extremely proud to HUMILIATE you in front of the wife, other people and staff. I would rather walk ... more

The staff at this particular ANZ branch is atrocious for rudeness. I've reviewed this branch two years ago, and still this issue of poor customer service still hasn't bee ... more

Joined a Flex fitness gym that uses debit success. I thought the $20 setup fee was a bit steep initially and found 14 days to cancel a direct debit was surprisingly slow. ... more

I don't surprise with their review lol they deserve 1 star or nothing coz they don't know how to do customer service they don't care they think they are smart but not .. ... more

Went to exchange for coins, the Chinese lady is absolutely unprofessional and gave me $100 short per my change order, no greetings at all while serving

Malfunctioning atm that needs repairing/replacing - has swallowed my card twice now bc it has trouble ejecting the card back out of the slot.