Auckland Banking Services

Can you plz sort out your timings on google .It says your open today but once I went to the bank it was closed

Unfortunately, this place could not help us with a card or with account information whatsoever. Not very friendly. We had to go to Papatoetoe to get help. Wish we had hav ... more

Very bad customer sevice. Visit this branch twice with all necessary documents but unable to active my bank account. Will never visit this branch again.

The tall Idian fellow was very helpful, however his colleague ( female ) in the office not so much, I can see him trying to get me an appointment straight away, but she h ... more

Terrible terrible business n staff but they don't care about customer lol

Was book for opening a business account at 1pm we are still sitting here waiting and the funny thing is there is another person waiting for the same named staff also for ... more

Hazel was super helpful. Had an issue with an international transfer that a different branch wanted nothing to do with. She rang the call center with me and made sure I h ... more

Very pleasant and helpful staff

ATMs only now

No answer to emails. Calls go to voicemail with very old message on the machine. Very limited hours. Trying to contact from overseas is practically impossible.

Visited this BNZ branch as an international client to open up an account. I received incorrect information from the clerk, but the staff were also unfriendly and unhelpfu ... more

Horrid service. Understaffed. Endless queues. Almost no sits. Nobody at the information desk. User experience is of no concern for ASB.

(Translated by Google) Very speechless, obviously can speak English. The Indian service staff made me wait in line for an hour and serve the people behind first. Is this ... more

Can you please just have more staffs on the weekend? Been standing and waiting in line for an hour.

Terrible service, did not want to assist at all. Before leaving the lady at the counter commented I would have to print out digital documents before being scanned on ther ... more

Awful customer service in branch. Lied to my face and unwilling to help with basic request.

A young Asian lady bank teller displayed unprofessional, unfriendly and rude manner throughout. Body gesture and the way she spoke were appalling. I have her name however ... more

Wait for 30mins and be told systems not working.........poor services

Too busy for customers.

worst experience ever! I was not expecting opening an account is so complicated and made my experience so bad, if joining experience is terrible, what else can you expect ... more

(Translated by Google) The service of this bank is very bad! ! ! ! ! ! Terrible customer service (Original)Terrible customer service

Trying to do a cash deposit on the weekend. Apparently they no longer do cash on weekends or late nights. Great for people that work during the week...

Called the listed number - 5min to get through the phone menu to START waiting. 8min for an answer. Couldn't answer my question so I was given the Takapuna branch number. ... more

This branch has been closed for over 5 months but still states temporarily closed.

Machine is faulty. It processed transaction but money didn't come out. However money deposited back in my account.

Tried to book a banker to start a new account and deposit money. Was told by an english woman it has to be my main bank where my wage goes and I would be wasting my time. ... more

Call time is shocking!

I was served promptly, and effectively.. the teller was very patient and very helpful

Just an ATM.

Really old school and gives conflicting advice on basic stuff like updating signatories.

Really unfriendly

I visited this branch yesterday trying to exchange U.S dollars for NZ. Even though I had all required due diligence; 2 forms of i.d. receipt showing withdrawal of funds ( ... more

Bank that never has change. Don't listen to ASB marketing when they say they are small business experts, how can you run a shop with no change? After 3 years I'm moving t ... more

(Translated by Google) cache usage (Original)

Came here 8.40pm and they were refusing service saying they were already closing up the till for the day and the system is off. The lady on the left was the one who serve ... more

Good services

Visited this branch first time ever and what horrible place, the one teller dealing with the one other angry customer, more staff than customers and totally ignored me un ... more

Would be much better if there was more than one ATM available while they're closed. People in line get impatient and blame the user instead of the machine. Not a very ple ... more

really bad there was a indian women being arrogant and bad attitude with her service

Rebrand has done well. Looks nice

Would be much better if there was more than one ATM available while they're closed. People in line get impatient and blame the user instead of the machine. Not a very ple ... more

Appears to be perpetually out of order.

Great staff, lovely to deal with. Checked exchange rate prior to going, screenshotted and when they had a different rate 2 hours later they were happy to honor their rate ... more

Since Westpac closed my local branch, this is now my new local. I generally like Westpac; they offer good services and competitive rates. The opening hours of this Norwes ... more

The customer service doesnt even deserved any stars to start with. Lazy and unprofessional. Waited in the queue for approximately 20 minutes, only to be told that the ban ... more

I have been to 4 different banks in the past day - Satya at the Kiwibank St. Luke branch was the only staff that was friendly and made me feel welcome as a customer. He s ... more

This was my first time using this branch and I received excellent service this morning. The bank teller was very patient despite the unusual request and both her and her ... more

Says it opens at 0930 and no one bothered to open at all. This was after not transferring money at 12 like should normally happen

very bad experience I had today, the staff didn't ask me what help I needed just let me wait in the long queue.

I was waiting to be served for a long time but the teller was on the phone. I didn't realize this branch was a phone help desk.