Auckland Bank

Unfortunately, this place could not help us with a card or with account information whatsoever. Not very friendly. We had to go to Papatoetoe to get help. Wish we had hav ... more

The tall Idian fellow was very helpful, however his colleague ( female ) in the office not so much, I can see him trying to get me an appointment straight away, but she h ... more

Was book for opening a business account at 1pm we are still sitting here waiting and the funny thing is there is another person waiting for the same named staff also for ... more

Very pleasant and helpful staff

ATMs only now

Visited this BNZ branch as an international client to open up an account. I received incorrect information from the clerk, but the staff were also unfriendly and unhelpfu ... more

No answer to emails. Calls go to voicemail with very old message on the machine. Very limited hours. Trying to contact from overseas is practically impossible.

Horrid service. Understaffed. Endless queues. Almost no sits. Nobody at the information desk. User experience is of no concern for ASB.

(Translated by Google) Very speechless, obviously can speak English. The Indian service staff made me wait in line for an hour and serve the people behind first. Is this ... more

Can you please just have more staffs on the weekend? Been standing and waiting in line for an hour.

Terrible service, did not want to assist at all. Before leaving the lady at the counter commented I would have to print out digital documents before being scanned on ther ... more

Awful customer service in branch. Lied to my face and unwilling to help with basic request.

A young Asian lady bank teller displayed unprofessional, unfriendly and rude manner throughout. Body gesture and the way she spoke were appalling. I have her name however ... more

Too busy for customers.

Wait for 30mins and be told systems not working.........poor services

worst experience ever! I was not expecting opening an account is so complicated and made my experience so bad, if joining experience is terrible, what else can you expect ... more

(Translated by Google) The service of this bank is very bad! ! ! ! ! ! Terrible customer service (Original)Terrible customer service

Called the listed number - 5min to get through the phone menu to START waiting. 8min for an answer. Couldn't answer my question so I was given the Takapuna branch number. ... more

This branch has been closed for over 5 months but still states temporarily closed.

Tried to book a banker to start a new account and deposit money. Was told by an english woman it has to be my main bank where my wage goes and I would be wasting my time. ... more

I was served promptly, and effectively.. the teller was very patient and very helpful

Really old school and gives conflicting advice on basic stuff like updating signatories.

Really unfriendly

Good services

Visited this branch first time ever and what horrible place, the one teller dealing with the one other angry customer, more staff than customers and totally ignored me un ... more

Would be much better if there was more than one ATM available while they're closed. People in line get impatient and blame the user instead of the machine. Not a very ple ... more

Bank that never has change. Don't listen to ASB marketing when they say they are small business experts, how can you run a shop with no change? After 3 years I'm moving t ... more

(Translated by Google) cache usage (Original)

really bad there was a indian women being arrogant and bad attitude with her service

Rebrand has done well. Looks nice

Appears to be perpetually out of order.

Would be much better if there was more than one ATM available while they're closed. People in line get impatient and blame the user instead of the machine. Not a very ple ... more

Since Westpac closed my local branch, this is now my new local. I generally like Westpac; they offer good services and competitive rates. The opening hours of this Norwes ... more

The customer service doesnt even deserved any stars to start with. Lazy and unprofessional. Waited in the queue for approximately 20 minutes, only to be told that the ban ... more

I have been to 4 different banks in the past day - Satya at the Kiwibank St. Luke branch was the only staff that was friendly and made me feel welcome as a customer. He s ... more

This was my first time using this branch and I received excellent service this morning. The bank teller was very patient despite the unusual request and both her and her ... more

Says it opens at 0930 and no one bothered to open at all. This was after not transferring money at 12 like should normally happen

very bad experience I had today, the staff didn't ask me what help I needed just let me wait in the long queue.

I was waiting to be served for a long time but the teller was on the phone. I didn't realize this branch was a phone help desk.

Handy being able to deposit now as well.

A place that you can sit and waste your valuable time. Sorry to saying this but what I observe was little racist. (If you an Chinese, more chances that you will be served ... more

Wasnt keen on waiting in the queue but instead wasted 40 mins trying to deposit cash into atm after it kept spitting it out.

Quick with great service

Went to branch on Level 21, great management of customers and differing queries, proactive.

Very good and nice help full

I had a bad experience here with the customer service

Worst contact centre experience ever, Wait over 2 hours on the phone, NO ONE PICK IT UP ! They just don't want you to draw down the saving you banked. Their online bankin ... more

old school login system, and they r still using paper form system for any changes you wanna make to your own account. its easier to hack a server rather than logging in t ... more

Doesnt exist

Imma be straight to the point Can make you go insane. Just to open a back account for transactions, you need evidence obviously like passport, address etc. Whats frustrat ... more