Auckland Bank

Horrible service! Waited over 1 hour just served one client.

Not friendly. They were busier than I thought

They used to be very family orientated but since the change of staff I no longer feel comfortable having my family with this bank. They are also now happy to get you into ... more

Took 50 minutes to exchange coins

Not much staff,had to wait a while,once I got there great help and Friendly

A good bank but a better crew! Top caring people make this a pleasant place to deal with.

Hard to deposit money into the smart atm when the fing doors wont open. Ive had nothing but trouble with westpac the past two years and this is going to be the last small ... more

Can never get hold of anyone to answer a simple question.

Got from this branch wrong infos. Had to ring Westpac NZL four times from Australia! Was 1 hour on the phone before they fixed the problem! I don't recommend this branch. ... more

My visits to this branch (twice just before Easter 2023) were both positive; I would not hesitate to go there again or to recommend it. I visited the branch because I cou ... more

Love it's close location

Very friendly and helpful staff.

I would like to thank ANZ for having fabulous caring staff like Jocelyn Chant. Today I was victim of a bank scam, I was so nervous and worry, Jocelyn was in the middle of ... more

inefficient servicebad service attitudeStaff skills are very lacking

I have been a customer for over 15 years and I am so disappointed in this bank and their new policy about deposits which they no longer allow on the weekend. Manager lite ... more

Waiting so long in queue, only two staffs and seemed did not care, kept me waiting almost 20 minutes

Service at this Branch was exceptional. It was fast an very helpful. Special thanks to Rachel!

Very accommodating and friendly

Please extend your open hours back to more reasonable business hours. Whangaparaoa branch has been closed, now we're only left with Orewa branch and you've cut this back ... more

Very professional, helpful and understanding when dealing with fraudulent activity on my credit card

Friendly staff and perfect service. Thank you for everything!

Absolute muppets and and cant say much about their contact centre either. We wait 40 minutes in a queue at the BNZ branch at St Lukes to open a joint account. As both mys ... more

Queues to the doors and only 2 tellers. No intention to provide customer service because there are only 2 tellers booths. Wanted to do some currency exchange since I am a ... more

Well located in Ponsonby. The only downside are the homeless people who congregate next to this and the Kiwibank atm . Can be off putting and sometimes threatening. We o ... more

Can you please update your hours to the correct time that the post office is also open? Pretty lame

Front desk staff is so helpful and well predisposed! I will be forever thankful to the lady that helped me open and set up my bank account, she was so kind and patient!

(Translated by Google) The young lady who made the fixed deposit before was very nice. She was really thinking about the customer and would not have any prejudice, whethe ... more

Dont know why this branch got such a low score. I opened a new account in and a nice Asian lady helped me a lot. Really appreciated

Made my way down to this branch as it was the closest one to my Airbnb, however the staff at the counter said they were not able to help with opening an account due to th ... more

Needs more staff or a whole new place for a change.

Helpful people!

incredible service and happy to help!

Bad customwr service. I found a card and wanted to return it to this branch. 38minutes after closing I knock on the door for a good while while waving frantically. The la ... more

Got my credit card application approved at the end of November and was told it would take 7-10 days for it to be delivered. After 2 weeks, it never arrived and so I had t ... more

Professional Service received from Colleen how nice to go to a Branch and have a satisfying experience.Thank you.

Couldnt recommend anyone better to help you with banking/mortgages. Over the due course of dealing with Kilian from ASB North wharf with our purchase of our New home, I c ... more

never mind! this bank never pick up the phone call even you call hundred times a day or leave a voicemail. Why you guys open a business for? hopeless!!!

Very bad service. never reply customers email on time.

The Moari lady who works at this branch was terribly rude and should not be there. I made a formal complaint against her, hopefully they teach her how to deal with custom ... more

Very good service

Worst Banking Experience I've ever had with Co-Operative Bank. I inquired about how to make a joint account online a week ago and they told me to fill out a form then tak ... more

Sold USD for NZD. Better rates than City forex (wellesly street), lotus exchange (queen st), N1 exchange (queen st).

Made an appointment to open an account and took passport and license but proof of address was older than 3 months. Could not open as all bills are online. Poor really poo ... more

Excellent service by Michelle, polite, patient and even worked after 4 pm to sort us out. 5 stars just for her service, went above and beyond.

I went to branch to open account they said I can do online ,when I called call centre they say you need appointment,staff knows nothing ,all untrained staff ,very poor ex ... more

Something has gone wrong with ASB Business Banking. We have enjoyed a great 30+ years relationship with the ASB until this year. First it took 3 months for them to open ... more

I think a bit of training is required with regard to being someone's Welfare Guardian. Went to deposit money in mums bank a/c. She asked me if it was my card and I said ... more

Absolutely lovely and helpful staff. On a day I needed help being a long way from home they came to my rescue and did the exact same/simple thing that ANZ (silverdale) co ... more

Can you plz sort out your timings on google .It says your open today but once I went to the bank it was closed

Unfortunately, this place could not help us with a card or with account information whatsoever. Not very friendly. We had to go to Papatoetoe to get help. Wish we had hav ... more